Booking Policy

Cancellation & Refund Policy

Please review our reservation policies carefully prior to booking. All confirmed reservations are subject to our standard non-refundable terms.

Effective Date: September 2026•Standard Terms
Important Notice

All Online Reservations Are Non-Refundable

Upon completion of checkout and payment confirmation through Chapa, all bookings processed via the AtlasBooking platform are strictly non-refundable. Automated cancellations or automatic platform charge refunds are not supported once a room reservation code is issued.

Strict Non-Refundable Standard

Room inventory is instantly reserved and removed from the hotel's available distribution upon payment. Payments cannot be canceled online once processed.

Property-Level Discretion

Any exceptions, date rescheduling, or special refund considerations are handled exclusively at the sole discretion of the individual hotel management at check-in.

01.Default Non-Refundable Terms

AtlasBooking provides direct booking software architecture for independent hotels, lodges, and resorts throughout Ethiopia. Because room inventory is allocated instantly and secured exclusively in the hotel's Property Management System upon successful checkout:

  • Finality of Payment: All payments made via Chapa are final, fully earned, and non-refundable upon generation of your booking reference.
  • No Automated Platform Cancellations: The AtlasBooking software platform does not offer automated self-service refund processing.
  • Early Departures & Unused Nights: No partial refunds or credits are issued through the software for late arrivals, early departures, or unused reserved nights.

02.Hotel Management Discretion & Date Modifications

We understand that travel emergencies or unforeseen schedule changes occasionally arise. While AtlasBooking does not issue refunds, individual hotel management teams retain exclusive authority to evaluate guest circumstances:

On-Site Discretion at Check-in

Any exceptions, date adjustments, room credits, or manual refund requests are handled exclusively at the sole discretion of the individual hotel's front desk or executive management team upon check-in or prior direct communication.

Date Rescheduling Requests

If you need to change your stay dates, please contact the specific hotel directly with your AtlasBooking reservation reference. Approvals depend entirely on the hotel's seasonal availability, rate differences, and internal policies.

03.How to Contact the Hotel Directly

To request a date adjustment or discuss your reservation with the property management:

  1. Locate Your Booking Reference: Find the unique booking reference code on your confirmation screen or confirmation email.
  2. Contact the Property Directly: Call or message the hotel front-desk or management office using the contact details listed on their property page.
  3. Present Proof of Confirmation: Supply your booking code and full guest name to enable the staff to locate your reservation in their dashboard.

04.Technical & Payment Gateway Inquiries

In rare cases where a technical glitch occurs during payment processing (such as a duplicate Chapa transaction where money was debited twice for a single booking reference), AtlasBooking technical support will investigate and coordinate with Chapa to reverse the duplicate charge.

Please note that duplicate charge reviews require proof of bank or mobile money debit alongside your booking reference number.

05.Customer Support Contact

If you have questions regarding payment verification or need technical verification of an existing booking, reach out to our platform helpdesk:

Platform Inquiries
support@atlasbooking.et
AtlasBooking Support
Mon – Sat, 8:30 AM – 6:00 PM EAT
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